Shipping policy

We ship to most countries worldwide!

 

Important Notice European Union (EU) Shipping Update!

Due to complex new EU shipping laws and international regulations, we have had to make the heavy decision of removing most EU countries from our list of shipping destinations. As a small but growing business this was an incredibly hard decision to make as all our EU customers mean so much to us, and we truly appreciate the incredible support you have given to our shop ❤️ This decision isn't permanent though! We are working really hard to bring back EU shipping. In the meantime, we'd love it if you email us at support@callmekpop.com letting us know which country you'd like us to bring shipping back to in the EU.

 

Which courier service do you use?

Domestic UK Shipping: We offer Royal Mail Tracked 48 shipping service.

International and Non-EU Europe: You can choose between Royal Mail International Tracked services, and DHL Express.

European Union (EU): To ensure maximum reliability and smooth customs clearance, all orders to our permitted EU destinations are shipped exclusively via DHL Express.

Your shipping costs will be calculated at checkout where your order size and weight is taken into account.


How long does delivery take?

We aim to process and despatch your order within 1-3 working days.

  • Royal Mail Tracked 48 (UK): 2-5 business days.
  • Royal Mail International Tracked (Outside EU): 6-7 business days.
  • DHL Express (All Destinations): Usually delivered by the end of the next possible business day.

Please note: These delivery windows are estimates provided by the couriers and are not strictly guaranteed. Delays can occasionally occur due to busier seasonal periods, remote delivery locations, or unexpected transit disruptions.


Pre-orders

Pre-orders will be shipped once we have received stock from our suppliers in South Korea. This is usually 2-4 weeks after the release date in Korea, provided there are no delays—though delays are always a possibility.

If you have ordered pre-order items with non pre-order items, we will wait until all of the items you’ve ordered are readily available at hand until we can despatch them. If you would prefer to receive your non pre-order items before your pre-order items are available to ship, then please order these items separately. If you have ordered them together but wish to receive your non-pre order items separately, then please contact us here. You will need to pay extra shipping in this case for us to ship this separately to you.


Incorrect addresses/failed deliveries

Please ensure that the shipping address is fully accurate before placing your order. If the address you’ve input is incorrect, there may be delays in despatching and receiving your order. We will do what we can to contact the customer in the case that we find an incorrect address, but we aren’t liable to failed deliveries from incorrect addresses that are provided to us from the customer.

If the courier is unable to deliver your package due to nobody being home, incorrect address, order cancellation during transit, refusal of accepting package etc., you are responsible for any return/re-delivery fees. If you wish to cancel your order after a failed delivery attempt, we will refund you the order value (not including the courier fee).

Please contact Royal Mail or DHL (courier service chosen at checkout) if you have any issues with locating your parcel. They will be able to provide you with accurate updates and detailed instructions if in the case you need to collect your order from your local sorting office. If your package is lost, we will do our best to help and follow the couriers procedures for missing parcels.


Customs

International countries outside of the UK, EU and USA:

Orders are subject to your local authorities import VAT, customs duties, or handling fees which Call Me KPop LTD does not cover or collect from you when purchasing from us. They are determined entirely by your local border authorities and remain the responsibility of the recipient.

USA & the European Union (EU):

In order for you to receive your order as soon as possible, Call Me KPop automatically calculates and collects at checkout any local import VAT, customs duties, and courier clearnace fees directly. This ensures that you don't receive any surprise fees before delivery and enables your parcel to move quickly through customs so that it can reach you faster!


⚠️ New Customs Fee/Rules Explained for European Union (EU) Customers:
The EU has removed the duty-free limit for shopping from the UK. Because of this, all orders entering the EU are now subject to the following fees before they can be delivered:
  1. Local EU VAT (calculated based on your country's tax rate).
  2. A Flat €3 Customs Fee per product type. The EU charges this fee based on the category (commodity codes) of an item, not the total quantity inside the box.
  3. A Carrier Handling Fee (a small processing charge added by your local post office or DHL Express for bringing the parcel through customs).

 

By placing an order with us to an EU destination, you acknowledge that you will be required to pay these fees when purchasing from Call Me KPop LTD. If you decide to return your parcel according to the requirements stated in our refund policy, customs fees/VAT/handling costs along with the original shipping costs are non-refundable.


It is the customer’s responsibility to ensure that the items ordered comply with local import regulations. Depending on your local authorities, you may be required to provide import licenses or other local documentation to be able to receive your order. Call Me Kpop Ltd. is not responsible for delays, refusals, or additional charges resulting from restrictions in the destination country.


Can I leave delivery instructions for my courier driver?

Unfortunately any notes for the delivery driver you leave when placing your order with us will not reach them. But we recommend contacting the courier directly with any delivery instructions once you have received your tracking number in an email.

If you have any queries or issues regarding your order, please don’t hesitate to contact us here, or email us at: support@callmekpop.com.



Large Orders

Large orders may incur additional import fees and processing charges determined by your local authorities. Please check your country's regulations regarding package value limits at customs. Call Me KPop LTD is not responsible for any import duties or taxes incurred, these are the responsibility of the recipient.

If you have any questions regarding large orders, please contact us at support@callmekpop.com.

 

Tax ID/National ID

If your order is going to one of the following countries, you may need to provide us with the following information for your parcel (especially if the parcel is of high value) to be cleared through customs. Without this information, you might not receive the order.

COUNTRIES:

  • Brazil – CPF
  • Argentina – CUIT/CUIL
  • Chile – RUT
  • China - National ID Number
  • Colombia – Cédula/NIT
  • Peru – DNI/RUC
  • Ecuador & Paraguay – Cédula/NIT
  • Uruguay – National ID
  • Mexico – RFC/CURP
  • Portugal – NIF
  • India – PAN
  • South Korea – PCC
  • Turkey – National ID (Kimlik)
  • Indonesia – NPWP/National ID
  • Philippines - TIN

 

Call Me KPop LTD is officially registered with the German Packaging Register LUCID under registration number DE3624313131280. In accordance with the German Packaging Act (VerpackG), our shipping and retail packaging is fully participated in a dual recycling system via Reclay Systems GmbH to ensure all materials are responsibly collected and recycled.


These terms may be subject to change in the future at our own discretion.

Last updated 10/08/2026.